I got up early today (around 8:30 a.m.—early for me on a weekend) with the intent to scan a bunch of old pictures my mom brought to me over Thanksgiving. These photos are from back when she was a kid, and some are even from when my grandmother (who passed away last April at 94) was young.
I had purchased a Canon scanner back in the fall so that I would be able to scan in these and other photos, but I have never been able to get it to work correctly. I figured today would be the day I’d figure it out.
Yeah, well, that didn’t exactly go as planned. The auto-crop function of the scanner only works with one or two scans before shitting the bed, which is just not acceptable. It would be bad enough to have to manually crop every single picture I scanned, but a white line also appeared in every scan.
I had emailed Canon back in the fall for help, and they suggested I uninstall and reinstall the drivers. I did this, and the white line disappeared and the picture was auto-cropped. For one or two images. Then it would just stop auto-cropping, and the white line would pop up. Sometimes there would be a black line accompanying it.
Eventually, through lots of testing and patience-wearing-thin moments, I determined that in order for the scanner to function correctly I would have to uninstall and reinstall the drivers (two of them) after every one or two scans.
Uh, yeah. Not going to happen. I emailed Canon again and they suggested I “toggle the lock back and forth a dozen times and reseat the USB cable.” For shits and giggles I did this, along with restarting the computer several times. And as I’m sure you’ve guessed, this didn’t work.
So they’re sending out a box for me to ship the scanner back to them, and they will send me a refurbished model in exchange. I’m irritated that despite the fact that this scanner is essentially brand-new and unused and still under warranty, I am unable to receive a new replacement. But at this point, I’m so frustrated that this is a better option than throwing it in the garbage, which is what I was going to do.
I’m going to give the refurb that they send me one chance. After that I’m going to start calling people at Canon until I get a damn refund.